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Frequently Asked Questions
Forward Moving LLC is dedicated to helping the community move FORWARD with the highest standard of quality and customer satisfaction. Moving can be stressful, and our purpose is to make it as smooth of a relocation as possible.
Our mission is to go above and beyond with the highest degree of integrity and quality. We take tremendous pride in helping propel people FORWARD in their lives. We want our reputation to speak for itself in promoting and demonstrating an environment of high ethical standards, reliability, integrity, hard work, discipline and positive attitudes. Our culture of respect, courtesy and teamwork ensures outstanding service for our customers and the community. We continually strive to leave a lasting impression of professionalism and decency with every customer interaction.
We aim to live up to our name in moving people FORWARD and in fostering an innovative and FORWARD thinking business that continually challenges the industry’s standard.
What types of moving services do you provide?
What is the Local Hourly Moving Service like?
Much of our business comes from local, hourly moving services in the Chester County and Surrounding counties and towns including moving in Exton, Downingtown, Coatesville, West Chester, Chester Springs, Malvern, Paoli, Glen Mills, King of Prussia and many more areas. We provide moving in Chester, Berks, Delaware, Lancaster, Montgomery, Philadelphia, Bucks and other surrounding counties. Our hourly moving rates depend on what and how much you need moved. The amount of Labors and the size truck you need. We give free no obligation quotes once we have all the information about the move!
What is the IntraState Moving Service like?
We also do long distance, intrastate moving to all points in PA. All long distance moving is a flat rate estimate. Interstate moving is regulated by the Federal Motor Carrier Administration and all moves over a 40-mile distance are required to be a flat rate service based on weight and inventory of the load.
Interstate Moving: We also provide interstate moving in the tri-state area and throughout the United States. We consider ourselves a boutique mover because we specialize in door to door interstate moving. This means your items are never split-loaded or put on a truck with other belongings. Your items never change hands and never leave our possession. Your items are never on a truck with other people’s items and we go directly from door to door as opposed to larger companies, where your items are taken to warehouses and put on different trucks going different directions. This is an advantage we have as a smaller company!
What is the Junk Removal Service like?
We offer local junk removal in Exton, Downingtown, Coatesville, West Chester, Chester Springs, Malvern, Paoli, Glen Mills, King of Prussia and many more areas. We offer Junk Removal of Household goods, furniture items, appliances and any non-hazardous materials you would find in a home. We offer it as an added service to help rid your home of unwanted items and make your move easier on you. Many people downsize when moving, and therefore are getting rid of things no longer needed or wanted.
What is the Packing Service like?
We provide full-service moving that includes packing of everything in your home. It’s a complete hand off, white glove experience. We provide all of the packing materials for the job. Once the job is estimated all the packing materials are included in the estimate. We provide small book and dish boxes, medium boxes, large boxes, extra large boxes, wardrobe boxes and in some cases, picture, lamp and TV boxes. We also provide tape, markers and packing supplies.
Internal Moving: We provide internal moving services. Internal moving services is when an item is moved within the home and a truck is not needed. The items are not leaving the property and there is no need for the truck. For example let’s say you get a new couch and you want your old couch to move to your basement. It is labor only but we still provide the necessary moving equipment and tools to get the job done correctly. Sometimes we need to take doors off and protect the furniture and the home.
What is the Loading and unloading, pods and Uhaul trucks Service like?
Much like Internal moving services we provide the labor to load or unload, portable storage containers, pods, u haul trucks and other rental trucks where our trucks are not needed. If you need load, or unload services only, contact us today!
What does your packing services entail?
Forward Moving offers full packing services which typically include sending a crew out the day or days before a move to pack all or some of your belongings for you. We come equipped with boxes, tape, packing paper for fragile items such as dishes and glasses, and all other essential packing materials so that we can properly prepare everything in your home for your move. The hourly rates are based on how many packers we send and the price is decided on how long it takes to pack up everything in your home or business.
No two moves are the same, so we will figure out exactly what we would need to prepare everything so that your move goes as smoothly as possible.
How long does it take your movers to do a local move?
This is entirely dependent on how much furniture and how many boxes you would need us to move. Most local jobs take somewhere between 4 and 6 hours, but for a 1 bedroom apartment being moved right down the street could take only an hour or two. If you have a 4-5+ bedroom home, or if you require more than one truck to complete the job, some jobs could take 8+ hours. Typically, if a move goes over 9 or 10 hours, we would complete it over the course of a couple of days, and under these circumstances we would store your items in our trucks overnight at our office which is under video surveillance. Your belongings are always completely safe with us.
How long does it take your movers to do a commercial move?
These moves are also entirely dependent on how much we would be moving. A small office building could take only a few hours, but if there are many offices, each with desks, shelves and chairs, these jobs could take more than 8 hours, and would typically span over the course of a couple of days.
Why do I need to hire a professional moving company?
You don’t need to hire a professional moving company, but we offer professional moving services that allow you to rest assured that all of your belongings are wrapped with furniture pads so that nothing gets damaged, and so that you don’t have to do any heavy lifting or worry about making multiple trips across town. There are many benefits to hiring a professional moving company, and if you read our reviews you will see that
What sets you apart from other moving companies?
We are the best damn company in the area. What separates Forward Moving LLC is the quality of our employees, all of our driver and movers are trained with our proprietary training program that enables them to be the best at what they do! Moving is as much mental as it is physical and requires proper skills and techniques to ensure a safe and productive work environment. All of our employees are background checked and experienced in the field of relocation. Another reason I think we retain the best talent in this industry is we flat out pay our employees more than other, similar companies and we have competitive benefits.
What also gives us an advantage in some ways is that we are still a smaller company that is able to focus on quality of the work. We have a small fleet which really enables us to focus on the quality of work.
In the moving business we are in the customer service industry. We do customer service better. We pay attention to what our customers need down to the smallest detail and we make it happen. Satisfaction is our goal and we strive to move the community forward with great integrity every day. We are honest, ethical and completely transparent. You can count on us to be professional, timely, efficient and make sure you’re satisfied every step of the way. We are passionate about what we do.
Why should I trust you with my belongings?
What areas do you serve?
Forward Moving is located in Exton, Pennsylvania, but is not limited to this area or any surrounding areas. We can provide moving services for moves from any location, whether near or otherwise, and we can move you and your belongings to anywhere in the country. We have provided moving services for customers to and from Florida, Georgia, Montana, Colorado, etc. Anywhere you need to go, Forward Moving will accommodate your needs
How far are you willing to travel?
There is no limit to how far Forward Moving will transport your belongings. As stated above, Forward Moving can perform a move of any size and of any distance. We hope that if you are moving in the future that you give us the chance to demonstrate our ability to trustfully and professionally transporting your belongings from your current home or office to the next.
Do movers get licensed and insured?
Yes, we are fully licensed and insured. We are licensed with he State of PA. Moving is considered a Utility in the state of PA and we are registered and licensed by the Public Utility Commission. You can look us up on their website. Our number is PUC- A-8920700. We are also licensed by the Federal Government, we are licensed by the Federal Motor carrier and Safety Administration and the Department of Transportation. Our DOT# is 3078473 and our Motor Carrier number is MC-1021236. We also are a member of the AMSA which handles our certifications, on going training and arbitration.
We carry Liability Insurance, Cargo Insurance, Commercial Auto insurance and Workers Compensation Insurance.
What do you do with my junk?
All junk that we haul away is either donated to local charities or companies that can find a new home for it, otherwise we deliver it to a local (junkyard/landfill/dump). The price for this is determined by weight of the items being removed as the company is charged in the same way.
Are there things movers won’t move?
Items that Forward Moving will not move include but are not limited to money, jewelry, weapons, narcotics or other prescribed medications.
Do you move special items like pianos, gun safes, pool tables and hot tubs?
Forward Moving will move upright pianos and gun safes. Pool tables, hot tubs, etc. are generally contracted to another company who specializes in such items. We have rapport with local companies that only move larger pianos such as grand and baby grand pianos, hot tubs and similar items. Forward Moving focuses on moving furniture and boxed up items from your home.
Do you provide storage?
Yes! Forward Moving can store your items for as long as needed. The items will be stored at our secure location where there are cameras that protect our trucks and equipment as well as all customer belongings which we have undertaken from our customers that need to be stored for any period of time.